…or, how to be a concerned parent and be heard
As a Licensed Professional Counselor in private practice I often work with parents who express frustration with their child’s school experience. The parents know things aren’t going well, they want their child to succeed in school, and they can feel unheard by the teacher or school administrators.
There are many things I can do as a counselor: family therapy, individual therapy with the child, teach parenting skills, refer for testing for learning disabilities, etc. One thing I often do is help parents navigate their way through the school system by acting as an advocate and by teaching conflict-resolution and negotiation skills.
Put simply, you really can catch more flies with honey than with vinegar.
Or as my wife – a public school teacher – puts it: the “problem parents” aren’t the ones who are voicing problems or demanding solutions. “Problem parents” are the ones who do so in an obnoxious manner. Being labeled an obnoxious parent won’t help your child and may slow down the process of finding solutions.
- Do read all the notes sent home by the teacher. Most teachers have access to all kinds of technologies from websites listing homework assignments to email and newsletters. But many teachers still do things the old-fashioned way: they send notes home. Go through your child’s backpack and folders and make sure you have read all the notes. Nothing is more embarrassing than raising a stink only to find the information was available to you all along.
- Don’t call the teacher 20 times a day. Call once and leave a brief message (perhaps directing them to a more detailed email you just sent) with both day-time and evening phone numbers.
- Don’t expect a call back until after the kids have left for the day. Just because the teacher has a phone in the classroom (something unheard of when I was teaching 30+ years ago) doesn’t mean s/he has time to talk.
- Do attend all of the meetings, parent conferences, and activities you possibly can. It is human nature to look more favorably on someone with whom we have a relationship than a person we’ve never met before. Who would you go out of your way to help? The angry person you’ve just met or the one you know? If your schedule doesn’t allow you to attend meetings or activities then send the teacher a nice email describing your limitations and asking to be kept informed.
- Do get both sides of the story before you rush to complain to the teacher. Some kids leave out vital details. Just because your child would NEVER tell a lie doesn’t mean she has all the facts. I expect parents to support their children; I also expect them to gather all the relevant data before rushing to their child’s defense.
- Do understand the school system. Teachers are responsible for what happens in their classroom. They are not responsible for school policies or district-wide decisions.
- Don’t skip over the chain-of-command. If you have a complaint or a concern then start with the teacher before going to the Principal. If you still aren’t satisfied then the next step is the Superintendent followed by the Board Members.
- Do expect a solution to your child’s learning or behavioral difficulties. But don’t expect it to occur without your helpful input.

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